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You decide what your margin is and the solutions are complete branded with your company name, logo, links, and tier 1/2 technicians actually answer the phone answering the phone with your company name as specified. Once you secure a new customer, perhaps the most cost effective solution is to place an admin workstation in the client site and set up port forwarding for that workstation on their firewall, or do 1:1 NAT so you can open the firewall to incoming connections from your own admin station (which has a static IP).įinally, there are third party solutions out there that will perform windows, wireless router/firewall, and PDA support for a fixed fee. When that's the case (as with a new customer), Mikogo, TeamViewer, and others fit the bill nicely, since you can make it easy for the customer to initiate the session by providing a link or by providing you with the session id, respectively. One of the problems with trying to make a connection to a new client with MSTSC is that the client is probably behind a firewall so the connection needs to be initiated from there. Krdc is a fine application that supports both RDP and VNC too. RDP is native to wyndoze - use it when you can. Make sure you're competent using and installing VNC (There are several, and some of the remote support apps you are using are merely re-skins of VNS with a couple of added features. Having a choice of tools at your disposal is paramount to being able to provide service in a myriad of situations, and as most of us will probably agree, each issue the client has is often unique. I know many folks here just scrape viruses from wyndoze boxes and if that's all you're doing then great, but I don't even run wyndoze - unless it's as a guest OS on VMware or in the case of my laptop, VirtualBox.
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TeamViewer gets a lot of accolades, but it really isn't one of my favorites, and although I haven't tried LogMeIn Free (I intend to check it out), a real deal breaker for me with any remote administration software is a lack of cross-platform capability.
![free trial teamviewer download free trial teamviewer download](https://pcriver.com/wp-content/uploads/2019/04/TeamViewer-11-Free-Download-for-Windows-Full-version.png)
Otherwise, I prefer ssh and scp when providing service for UNIX (including Mac) systems. It works great and is completely cross platform - something I must have when the service MUST be performed in an environment where the client is running KDE, Gnome, or Xfce. I personally (at this time) prefer Mikogo. The same applies to support - if you only have one solution at hand and it's not cutting the mustard with regards to a particular client's service needs, you can always call your competitor and have him earn the money
![free trial teamviewer download free trial teamviewer download](https://d23wybgr07mqxm.cloudfront.net/wp-content/uploads/2017/11/02183317/TeamViewer-12-screenshot-2.png)
If you don't have two cars, I suppose you can always call your buddy and ask him for a ride to exchange the parts, but if you have another vehicle, you're not down regardless. You bought the wrong brake pads, water pump, alternator, etc.
![free trial teamviewer download free trial teamviewer download](https://webforpc.com/wp-content/uploads/2016/03/TeamViewer-11-Free-Download-Latest.png)
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Or you can use it to remotely control another PC where TeamViewer is also installed so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.Owning one car means no way to the parts store when. It’s quicker to perform a task yourself than guide, which has made the likes of TeamViewer a godsend for any remote support facility.Īs with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home. The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email.
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Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite. We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. TeamViewer 15 is the latest version of the popular remote access/control program.